Service Delivery Manager

Job Location:
Pune
Required Experience:4 to 7 Years
Skills:Service Delivery, Project Management, Customer Satisfaction, IT Service delivery , Project delivery, Delivery Management, Project life cycle.

Skills:

  • Excellent verbal and written communications skills and English proficiency
  • Strong customer service, project management, and quality control skills.
  • Willingness to learn and develop new skills
  • Leading contributor individually and as a team member, providing direction and mentoring to others.
  • Excellent leadership and customer service skills.

Job Description:

  • Maintaining positive relationships with customers.
  • Maintaining high quality standards throughout the project life cycle, making sure the deliverables are going on time to the customers
  • Drives operational improvements and efficiencies through the creation and implementation of rigorous process and controls
  • Understanding the needs and requirements of the customer and moving to meet those needs proactively.
  • Planning, executing, and finalizing projects according to deadlines and budgets.
  • Handling & maintaining project time sheets, statistics
  • Establish and execute a project communication plan
  • Monitor or track project milestones and deliverables
  • Manage project execution to ensure adherence to budget, schedule, and scope
  • Confer with project personnel to identify and resolve problems
  • Develop and manage work breakdown structure (WBS)
  • Assign duties, responsibilities, and spans of authority to project personnel
  • Maintaining positive relationships with customers.
  • Identifying customer needs and overseeing service delivery within the business context.
  • Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
  • Determining ways to reduce costs without sacrificing customer satisfaction.
  • Assessing customer feedback and using your creativity to establish, improve, and refine services.
  • Work closely with the internal teams, department heads towards the success of projects

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