Cybersecurity researcher Jeremiah Fowler discovered an unprotected database with over 3 million records and reported it to vpnMentor. The analysis revealed that the database belonged to the global B2B CRM provider, Really Simple Systems, offering cloud-based customer relationship management solutions. This extensive database contained numerous folders primarily holding documents related to individual companies and their customers. Some folders contained shared images, invoices, templates, and internal records. Notable contents included 2,565,602 .dat files, 50,242 image files, and 101,290 invoices that could potentially expose customers' personal information, such as names, addresses, and CRM plan details. Furthermore, Fowler's sampling showed that the data belonged to various organizations, ranging from small businesses to global entities. The exposed information was highly sensitive, including medical records, identification documents, real estate contracts, credit reports, legal documents, tax records, non-disclosure agreements, and even disability claims, all revealing Social Security Numbers and tax identification numbers. Moreover, the most alarming aspect was that the database was open to the public, accessible to anyone with an internet connection. After Jeremiah Fowler's responsible disclosure, immediate steps were taken to enhance data security. In a subsequent email, the CRM Success Team confirmed that they were implementing additional settings and code changes. Additionally, they had informed the relevant company directors and GDPR officers about the situation illustrating the ongoing commitment to resolving the issue.
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